Effective Date: 2026-05-05

Welcome to Pixly AI. This page provides support information and explains how we handle your data with a strong focus on privacy and on-device processing.

1. Technical Support

If you encounter any issues while using Pixly AI, feel free to contact us:

• Email: [email protected]
• Support Page: https://cotton-rhythm-a6a.notion.site/Pixly-AI-Support-Privacy-Policy-357d7b4e73f8800e851ded0946b3a562

We aim to respond within 24–48 hours.

2. Privacy Policy

Pixly AI is built with privacy-first, on-device AI processing.

• On-device processing: All photo analysis (duplicates, similar photos, video grouping, and search) is performed locally on your iPhone.
• No uploads: Your photos and videos are never uploaded to any server.
• No tracking: We do not collect, track, or share your personal photo library or usage data.
• Search privacy: Text-to-image and image-to-image search are processed entirely on-device.
• Subscription handling: Payments are securely processed by Apple’s App Store. We do not have access to your payment information.
• Data storage: All results (favorites, selections, albums) are stored locally on your device.

3. Features & Usage Notes

• Pixly AI helps you remove duplicate and similar photos and videos.